If you aren't able to see load the page, or the formatting isn't showing correctly, we would recommend installing and attempting the interview using another web browser. Please note that our website is not designed for mobile devices - so you will need to download the app if you are on a mobile device (Download the app for your device: Apple iOS or Google Android).
Our recommended web browsers are Google Chrome and Mozilla Firefox:
|Get Google Chrome|
|Get Mozilla Firefox|
If using another web browser does not solve the issue, we would recommend:
- Switching to another computer
- Try using the mobile app
- Connect to another WiFi network
If you still aren't able to view the page correctly, please submit a support request by clicking on the "Submit a request" link at the end of this article. If you are able to, please include a screenshot of your full screen as this will help us assist you better.